Our services
What we deliver.
Same Day Courier
Same day and 1 hour point-to-point across Auckland and major centres. Live tracked, door to door.
Nationwide Courier
Regional runs, inter-city linehaul and next-flight services. Faster windows than overnight. We move it the same day when others say tomorrow
Medical & Pharmaceutical
Surgical, pharmaceutical, cord blood. Drivers who know medical work and understand what's at stake. No room for error, door to door.
Chilled Courier
Chilled and frozen delivery for food, beverage and medical customers, kept cold from pickup to drop-off.
Medical and chilled
When it counts,
we deliver.
Most of our work is medical. Pathology, surgical, pharmaceutical, blood products and after-hours emergencies.
Our drivers know the hospitals and clinics they deliver to. When a sample has to be in the lab by 9am, “pretty close” doesn’t cut it.
The same discipline runs our chilled fleet. Temperature-controlled delivery for food, beverage and medical customers, from pickup to door.
NZ owned and family run for 37 years.
Nationwide
From Cape Reinga to Bluff, we’ve got it covered.
Same-day runs across Auckland. Inter-city line haul between the main centres. Next-flight services when it has to go further, faster.
Our fleet of trucks, chilled and non-chilled vans, an electric fleet and bikes handles anything from a single parcel to a full pallet, all live tracked, door to door.
Point-to-point courier services across Auckland and the major centres. Nationwide delivery covering the whole country. We’ve been doing it since 1989.
Local teams on the ground in Hamilton and the Waikato, the Bay of Plenty and Christchurch.
Same family, same standards, same commitment to getting it there on time.
Our customers.
Our technology
Most couriers rent their software. We built ours.
Urgent runs on DFRNT, the transport platform built in-house from decades on the road. Booking, dispatch, tracking, proof of delivery, invoicing and reporting share the same live data, so your team sees every job in one place.
Book and manage online
Book, manage and pay for jobs in the Urgent Hub, any time, from one account.
Live tracking
Follow every job from pickup to delivery in real time, and share the link with your customer.
Photo proof of delivery
A photo and recipient name on every delivery, emailed to you.
Reporting for your team
Every job, charge and delivery in one place for your team, ready when you need it.
Connect your systems
Shopify for online stores, and a documented API for your warehouse, order or ERP system.
Auto-Mate, our AI teammate
Working alongside dispatch so every job is planned, tracked and owned through to delivery.
Live tracking
Every delivery, tracked live.
See the entire journey, not just a dot on a map.
From booking to signature, you and your customer know exactly where a delivery is and what happens next.
Not just "dispatched" it's live on a map from pickup to door.
Know the moment something needs attention, before your client does.
Photo confirmation sent automatically, no chasing required.
Selling on Shopify? Same-day delivery, priced and booked at checkout.
Your customers see same-day options and the exact price as they check out. Orders come straight through to us, booked and tracked.
Why our clients choose us.
Urgent has been Farro’s valued last mile delivery partner for our ecommerce business for a number of years, delivering both within Auckland and nationwide.
Urgent Couriers have been Dentons Kensington Swan’s preferred supplier for over 25 years. The team continue to provide outstanding service, are professional, friendly and go out of their way to deliver excellent service. The team always deliver in a timely manner and go above and beyond to meet our requests which include time-critical deadlines. The online technology is constantly updated and we are provided with live tracking details and proof of delivery email updates for every job. Urgent Couriers are a company that can be relied upon, and we would confidently recommend their service.
Urgent has provided consistent delivery on our perishable goods within the stated delivery window. Given the delicate nature of the products and the importance of food safety, it is imperative that our meals are delivered with care and expediency. Our customers have high expectations and Urgent have been great at not only delivering a consistently good service but also working with us to smooth out any issues.
We’ve been working with Urgent Couriers since day 1, in August 2015. Urgent has been a real strategic partner, anticipating any and all needs, be it geographical expansion or increase of volume for our fast growing business. Being strongly technology led, they develop ahead of time various applications we require to continually expand.
I would just like to say what a great service this company provides- parcels always delivered on time in perfect condition anywhere in New Zealand. No matter what value your delivery, they are all treated with extra care, and the wonderful chilled units provide the extra care when needed. My first and only port of call for efficient on time deliveries anywhere! Thank You Urgent Couriers!
Urgent couriers have been working with PB Technologies Ltd Head Office DC team for 8 years, with their amazing Live Track technology / easy-to-use booking page we have better visibility over our deliveries than ever before.
The team is always friendly and helpful and it is a welcome change to what we are used to with other local urgent delivery services.